JUSTBLiSS FAQ

1. What makes hemp seed oil special?
Hemp seed oil is our signature ingredient, known for its incredible moisturizing and nourishing properties. Rich in essential fatty acids, antioxidants, and vitamins, it helps hydrate the skin, reduce inflammation, and promote a healthy complexion. Its lightweight texture makes it suitable for all skin types, especially sensitive skin.

2. Are JUSTBLISS products natural?
Yes, all JUSTBLISS products are crafted with natural ingredients. We believe in the power of nature to nourish and restore, so we carefully select pure, high-quality ingredients for each of our formulations. We avoid harsh chemicals, parabens, and synthetic additives.

3. Are your products cruelty-free?
Absolutely! JUSTBLISS is committed to being a cruelty-free brand. We never test our products on animals, and we ensure our suppliers adhere to the same ethical standards.

4. How do I know which product is right for my skin type?
Each product description provides detailed information on which skin types it’s suitable for. Whether you have dry, oily, combination, or sensitive skin, we craft products that cater to a variety of skin needs. If you’re unsure, feel free to contact our team for personalized recommendations!

5. Are your products suitable for sensitive skin?
Yes, many of our products are formulated to be gentle and safe for sensitive skin. We use nourishing, soothing ingredients like hemp seed oil, aloe vera, and natural botanical extracts that are kind to delicate skin. Please refer to individual product descriptions for specific details on skin types.

6. Is JUSTBLISS packaging eco-friendly?
We are committed to sustainability, which is why we use eco-friendly packaging wherever possible. Our goal is to minimize our environmental impact while delivering high-quality products. This includes recyclable materials and sustainable sourcing of ingredients.

7. Do your products contain preservatives?
For certain formulations, we use natural preservatives to ensure product safety and stability. Any preservatives we use are carefully selected to be gentle on the skin while maintaining the quality and shelf life of our products. Full ingredient lists are always available on our packaging and website.

8. What is your return policy?
We want you to be completely satisfied with your JUSTBLISS experience. If for any reason you’re not happy with your purchase, you may return the product within 30 days for a full refund or exchange. Please refer to our return policy page for more details or contact our customer service team for assistance.

9. How long will it take for my order to arrive?
Once your order is placed, we typically process it within 1-2 business days. Shipping times vary depending on your location, but standard shipping within South AFrica. usually takes 3-5 business days. You’ll receive a tracking number as soon as your order is shipped. If for any reason you need to get hold of us regarding your order, please contact Charlene on 084 392 1365.

10. How can I contact JUSTBLISS customer service?
If you have any questions, need assistance, or want personalized product recommendations, feel free to reach out to our customer service team via email at [your email address]. We’re here to help and look forward to hearing from you! If for any reason you need to get hold of us, please contact Charlene on 084 392 1365. 

11. What type of packaging do you use for your products?

For our bathroom products, we prioritise safety and use PET green bottles to avoid the risk of accidents. PET is lightweight, durable, and recyclable. For our essential oils, we use green glass bottles to preserve the purity and effectiveness of the oils while maintaining a sustainable approach.