SURCHARGES FOR SHIPPING

SURCHARGES EXPLAINED

• HIGH-RISK ZONES: These areas are considered unsafe for couriers to travel and a surcharge (over and above the shipping cost) is applied. An invoice will be sent prior to dispatch should you reside in a "high-risk" considered area. Please use this link to check - type the word "SURCHARGE" in the search box and scroll for your area. 
• OUTLYING AREAS: These are areas that fall outside of the main delivery centers. An additional surcharge of up to R250 may apply for outlying areas. An invoice will be sent to you for payment prior to dispatch.

HIGH-RISK ZONES/POLICE STATION DELIVERIES:

• Due to high rate theft and hijackings, some areas are deemed as "hotspots/high-risk-zones" by our courier partners, and will only be serviced to the local police station and you will be required to collect your order at the police station as opposed to getting a typical door-to-door delivery.
• If you reside in a high risk area, you will get a telephone call from the Courier ON THE DAY OF DELIVERY to arrange a police station pick up. Unfortunately we have no knowledge before hand, and therefore we do not have control over this. We apologize in advance for this inconvenience.
• Should you not be able to collect from the police station , please feel free to return the parcel to us - we will refund the value of the products, but not the cost of shipping or return.
• Please click link to check if you reside in a high risk zone, but please note that the Courier Guy is responsible for this link and does not always update it.
• Use the search facility on the top right with the word "SURCHARGE", followed by the are you live in.

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