BATH BOMB: PURE (Sensitive Skin)

Our products are created in small sized batches to keep them fresh - if we are out of stock it could take 5-7 days for stock to be made, or 6 weeks if it is a cold process soap.

SERVICES EXPLAINED:

• We send our parcels out with PUDO, a division of Courier Guy, or PAXI, which is part of PEP.
• With both these companies we transport the parcels to either Preller Walk Courier Guy (a PUDO locker close to us) or to our closest PEP store.
• If we get the order to PUDO before 15:00 Monday - Thursday, and you are located in a main area (e.g. JHB/CPN), you should have it by the next day. However, courier to PE/Durban etc. will take 2-3 days. With PAXI it will take between 7-10 days to reach you - if you choose this service. 
  • We don't send out any parcels on a Friday with PUDO, as they do not deliver on a Saturday, and we prefer to not have your parcel in their depots waiting for Monday - we will rather take it to them on Monday. 

Once orders are placed, our Shopify system will send you a WhatsApp to confirm your order. Once we have fulfilled your order, you will receive an automatic email via our system. Charlene is responsible for packing and sending all orders out. She will in contact with you from the beginning to the end. You are also welcome to contact her on 084 3925 1365.

• Once order fulfillment is done, you will receive another email notification from the system - Charlene will also send you a WA to give you the PUDO Locker code and password, and PEP will send you a SMS - please look out for these. Charlene will also send you the PEP tracking number. 
• You can track your PUDO order HERE.
• You can track your PAXI order HERE.

SURCHARGES:

• HIGH-RISK ZONES: These areas are considered unsafe for couriers to travel and a surcharge (over and above the shipping cost) is applied. An invoice will be sent prior to dispatch should you reside in a "high-risk" considered area. Please use this link to check - type the word "SURCHARGE" in the search box and scroll for your area. 
• OUTLYING AREAS: These are areas that fall outside of the main delivery centers. An additional surcharge of up to R250 may apply for outlying areas. An invoice will be sent to you for payment prior to dispatch.

HIGH-RISK ZONES/POLICE STATION DELIVERIES:

• Due to high rate theft and hijackings, some areas are deemed as "hotspots/high-risk-zones" by our courier partners, and will only be serviced to the local police station and you will be required to collect your order at the police station as opposed to getting a typical door-to-door delivery.
• If you reside in a high risk area, you will get a telephone call from the Courier ON THE DAY OF DELIVERY to arrange a police station pick up. Unfortunately we have no knowledge before hand, and therefore we do not have control over this. We apologize in advance for this inconvenience.
• Should you not be able to collect from the police station , please feel free to return the parcel to us - we will refund the value of the products, but not the cost of shipping or return.
• Please click link to check if you reside in a high risk zone, but please note that the Courier Guy is responsible for this link and does not always update it.
• Use the search facility on the top right with the word "SURCHARGE", followed by the are you live in.

​URGENT ORDERS

If your order is urgent please let us know in the "leave us a note" section of your order. Parcels are normally delivered within 2-3 days of payment or slightly longer during holiday season or out of stock - we will contact you if this is the case.

OUR SHIPPING COSTS ARE AS FOLLOWS:

• Enjoy FREE shipping nationwide when you spend R1000 or more.
• Send your own courier - FREE
• Pick up from 72 Waverley Road, Bloemfontein - FREE
• We deliver to your address in Bloemfontein at a cost of R70.

Different shipping options are:

• Spending R1000 or more: FREE shipping (up to 10kg) - excluding "surcharge fee" if delivery area is considered a high-risk zone.
• If the value of the goods in your card is less than R1000 then a shipping fee will be applied. You can select your preferred option by rate or what is most convenient for you.
• R999 or less with PUDO (Courier Guy):
  • XS: Max 2kg:
    • To your door - R110
    • To your closest Kiosk - R90
  • S: Max 5kg: 
    • To your door - R110
    • To your closest kiosk - R100
  • M: Max 10kg:
    • To your door - R130
    • To your closest kiosk - R110
  • L: Max 15kg:
    • To your door - R180
    • To your closest kiosk - R140
  • XL: Max 20kg:
    • To your door - R230
• R999 or less with PAXI (Pep Stores):
  • 0-5kg: 3 - 5 business days - R140
  • 0-5kg: 7-9 business days - R90
  • 5-10kg: 3 - 5 business days - R170
  • 5-10 kg: 3 - 5 business days - R130

Please take note:
JUSTBLiSS Naturals will not be held liable for any unforeseen circumstances such as, but not limited to: Courier mishandling, loss, damage, delivery time, incorrect tracking details/number.