SHIPPING SERVICES EXPLAINED

SERVICES EXPLAINED:

  • We send our parcels out with PUDO, a division of Courier Guy, or PAXI, which is part of PEP.
  • With both these companies we transport the parcels to either Preller Walk Courier Guy (a PUDO locker close to us) or to our closest PEP store.
  • If we get the order to PUDO before 15:00 Monday - Thursday, and you are located in a main area (e.g. JHB/CPN), you should have it by the next day. However, courier to PE/Durban etc. will take 2-3 days. With PAXI it will take between 7-10 days to reach you - if you choose this service. 
    • We don't send out any parcels on a Friday with PUDO, as they do not deliver on a Saturday, and we prefer to not have your parcel in their depots waiting for Monday - we will rather take it to them on Monday. 
  • Once order fulfillment is done, you will receive another email notification from the system - Charlene will also send you a WA to give you the PUDO Locker code and password, and PEP will send you a SMS - please look out for these. Charlene will also send you the PEP tracking number. 
  • You can track your PUDO order HERE.
  • You can track your PAXI order HERE.

If your address is in a "high risk" area, surcharges will apply. Please read more about surcharges HERE.

If your order is urgent please let us know in the "leave us a note" section of your order. Parcels are normally delivered within 2-3 days of payment or slightly longer during holiday season or out of stock - we will contact you if this is the case.